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Shipping & Returns

Returns Policy

You may return new, unopened, and unworn items within 30 days of delivery for a full refund, however during the end of year holidays this time period will be extended to 90 days. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within one to two weeks of Big Johns Western receiving, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please ship returns to:

Big Johns Western
Attn: Returns
1840 Trowbridge Road
Fort Pierce, FL 34945


Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


International shipping - When you place your order, please choose the free shipping option. Unfortunately, we are unable to offer free international shipping, however after you choose this option Big Johns Western will contact you with a shipping amount and will invoice you for this additional shipping amount.

If you have any questions or concerns, please do not hesitate to contact us at admin@bigjohnswestern.com or by phone 1-855-550-2599.

We appreciate your business and strive to make every effort to have your order sent to you at the lowest possible shipping price available.

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